How BancPay handles your information
This policy explains how BancPay collects, uses, stores, and protects information when you use its member portal and services.
Effective date: 05 November 2026
Information we collect
BancPay may collect account, identity, contact, transaction, device, and support information needed to provide member services, meet legal obligations, prevent fraud, and keep records accurate.
How information is used
Your information is used to open and manage accounts, process authorised transactions, send service notices, provide support, improve services, and meet regulatory or audit requirements.
Sharing and protection
BancPay shares information only where needed to deliver its services, process authorised payments, comply with the law, or protect members and the company. Reasonable technical and organisational safeguards are used to protect your data.
Your choices and requests
You may ask BancPay to review, correct, update, or delete personal information where applicable. Some records must be retained where required for financial, legal, fraud-prevention, or audit purposes.